Who We Are
Musera Hous (“we,” “us,” or “our”) operates the e-commerce website Serafei.com.
Registered Entity: Musera Hous for Trading
Website: https://serafei.com
Email: info@serafei.com
What Personal Data We Collect
– Account Data: Name, email, phone, password.
– Order Data: Name, shipping/billing address, phone, email.
– Payment Data: Payments processed via PayMob (we do not store card details).
– Communications: Messages, emails, inquiries.
– Reviews: Username, email, review content.
– Analytics: IP address, browser/device type, pages visited.
– Marketing: With consent, name + email for newsletters/promotions.
Cookies and Tracking
We use cookies for functionality, analytics, and advertising. Third-party tools include Google Analytics, Meta Pixel (Facebook/Instagram), TikTok Pixel. Users can control cookies via browser settings.
Who We Share Data With
– PayMob (payment processing)
– Shipping partners (including local and international delivery services)
– Analytics and advertising providers (Google, Meta, TikTok)
– Email marketing provider
– Hosting provider
Data Retention
– Orders: Retained for up to 10 years for legal, accounting, and tax compliance.
– Accounts: Deleted if inactive for 2 years.
– Inquiries: Kept only as long as needed.
Data Security
We use SSL/TLS encryption. Access is restricted to authorized staff. We only partner with providers committed to strong data security.
Your Rights
You have the right to access, correct, delete, withdraw consent, or object to processing of your data. Requests can be sent to info@serafei.com. We will respond within 6 working days.
Children’s Privacy
Serafei.com is not directed at children under 18. We do not knowingly collect their data. Any discovered data will be deleted.
International Transfers
Some partners (Google, Meta, TikTok) process data outside Egypt. We ensure transfers are protected by contractual and legal safeguards.
Updates
We may update this policy. The ‘Last Updated’ date reflects the current version.
Contact
Email: info@serafei.com
